Get more out of your VanMoof, with Moofer.
Moofer allows you to access previously inaccessible features of VanMoof bikes.
Taking it up a notch
Change the speed limit
and go up to 37 km/h on your bike
Navigate your way
with turn-by-turn navigation
Track your rides
follow friends and climb the leaderboard
Extra Smart features
that help you ease your ride
Speed limit
Get there faster
With Moofer, you can increase the speed limit of your VanMoof to up to 37 km/h (23 mph).
Social
Climb to the top
Invite friends and encourage eachother to take out the bike.
Settings
Do more
Features such as Manual Shifting, Smart Speed, Smart Range and the Foghorn bell sound are only accessible via Moofer.
Troubleshooter
Never miss a ride
The built-in troubleshooter helps you prevent and diagnose issues, so you never miss a ride.
Frequently asked questions
Does Moofer support my bike?
Moofer supports all electric VanMoof bikes. The S3, X3, S2, X2, and original Electrified S and X are all supported.
Does Moofer void my warranty?
There are currently no cases reported where someone's warranty has been voided for use of Moofer.

It's highly unlikely that one's warranty will be voided in the future.
Does Moofer harm my battery?
Your bike constantly is keeping track of your battery's state. Your bike will not allow the motor to use more power than the battery can deliver.

Do keep in mind that your battery may drain faster by riding faster.
Does Moofer support my firmware?
Moofer supports all firmware versions.
Note that both assist 5 and the 37 km/h mode are only available on firmware v1.7.6 or earlier.

If you ever need to update your firmware, you'll get a notification that you can update through the VanMoof app.
More features,
more possibilities
Not all features are supported by all bikes.
Speed limit setting
Unlimit your VanMoof to go up to 37 km/h.
Assist level 5
Permanently holds the boost button down.
Turn-by-turn navigation
Get where you need to go faster with the best route selector using cycle paths.
Dashboard
A full dashboard with speedometer, current gear, quick-setting buttons and a cadence ring.
Range estimator
See exactly when and if you need to charge.
Dark mode
View the beautiful UI without burning your eyes.
Ride tracker
Get all of the statistics of your ride, and optionally add details such as images or a description.
Worldwide leaderboard
Ride more and claim the top spot on the leaderboard.
Social profile
See how your friends are doing with rides and achievements.
Achievements
Push yourself further to gather achievements.
Manual shifting
Gain control over the e-shifter via the bell- and boost button.
Extra bell sounds
Pick bell sounds that others can't.
Smart Speed
Never think about assist modes with Smart Speed, which automatically picks the best assist mode for you.
Smart Range
Never get range anxiety with Smart Range, which automatically picks the best assist mode so you make your trip.
Smart Notifications
Never get distracted on your bike with Smart Notifications, which plays your phone's notifications through your speaker.
Lock Alert
Get a notification if you ever forget to lock your bike.
Stranded Mode
If you ever get stranded with a dead battery, Stranded Mode automatically enables Manual Shifting for you.
Charge Alert
Take care of your battery's health by setting up Charge notifications.
Low Battery Alert
Get Low Battery Alerts so you never forget to charge.
Multiple Language support
Change the app's language to English, Dutch, German or French.
News and events
Get the latest news right there in the app.
Push notifications
Never miss a beat with on- and offline push notifications.
Troubleshooter
Fix your problems right on the spot with the built-in troubleshooter.
In-app support chat
Ask for help if you ever get stuck.
Are you ready to get more out of your VanMoof?
Your VanMoof can do much more than you can image. Unlock the full potential of the bike now.
Terms and Conditions
These Terms and Conditions outline the rules for the use of Moofer. This Agreement shall enter into force on December 1st, 2020. By using this application, you accept the Terms and Conditions. Do not continue to use Moofer if you do not accept the Terms and Conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Policy, and all other Agreements:
  1. "Client", "You", "Your" and "Customer" refers to you, the person that currently uses this website or its application and is compliant to Moofer's Terms and Conditions
  2. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company, ADEMA Group
  3. "The App" and "The Application", refers to the Moofer app
  4. “The Platform", refers to our website, services and app together
  5. “MooferID", refers to the user account system linked to our servers
  6. “Moofer Online", refers to your MooferID social account linked to our servers
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. We may modify these terms at any time with notice to our customers. If you do not accept with the new terms, it's clients responsibility to stop using our services directly.
Your Privacy
Please read our Privacy Policy.
License
Unless otherwise stated, Moofer and/or its licensors own the intellectual property rights for all material on Moofer. All intellectual property rights are reserved. You warrant and represent that you shall not:
  • Republish material from Moofer
  • Sell, rent or sub-license material from Moofer
  • Reproduce, duplicate or copy material from Moofer
  • Redistribute content from Moofer
Parts of this application offer an opportunity for users to share information. Shared information by users do not reflect the views and opinions of Moofer, its agents and/or affiliates. The information reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Moofer shall not be liable for the this information or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Posts and/or Comments on this website and/or application. You warrant and represent that:
  • You are entitled to share information on our application and have all necessary licenses and consents to do so
  • The information does not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party
  • The information does not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The information will not be used to solicit or promote business or custom or present commercial activities or unlawful activity
Content Liability
We shall not be hold responsible for any content that appears on your application. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Disclaimer
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our application and the use of this website. Hereby we:
  • Limit or exclude our liability for death or personal injury
  • Limit or exclude our liability for fraud or fraudulent misrepresentation
  • Limit or exclude our liability for voiding any warranties that might be voided when using our application
  • Limit or exclude any of our liabilities that may not be excluded under applicable law
Usage of the application in combination with other vehicles may deem your vehicle illegal. Continuation of using these products are use at your own risk. The platform may be updated without any notice. Features of the platform will be kept as up to date as possible. A user is not required to update, but updating is always advised to prevent security holes.
Privacy Policy
At Moofer, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Moofer and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@moofer.app.
User data
By siging into our services, the platform may share and store parts of your profile information to authenticate you. A MooferID will be generated on the first login.
Moofer does not store any passwords. Your bike's encyption key will only ever be stored on the user's device, and is not stored or logged by the platform's servers.
Moofer Online
If you sign up for Moofer Online, extra profile information data, including bike information, will be shared and stored on the platform's servers.
If you are signed up for Moofer Online, the following information may be recorded during the use of the app:
  • Bike data, which includes your bike's; power status, lock status, odometer status, battery percentage, and active settings.
  • Ride data, which includes your bike's; speed, battery percentage, cadence, odometer and gear status.
  • Friend data, which includes all friendship connections you make in the app.
  • Diagnostic data, which includes use of the app in the form of clicks and API requests.
Location data
The app does not store your GPS location data anywhere else than on the user's device. This location data is used to display previously ridden routes.
Data privacy
If you sign up for Moofer Online, parts of your profile information data may be visible to others. We do not sell any user data with third parties in order to protect your privacy.
Background usage
The app requires the device's background activity permission for features such as Touch Unlock, Smart Speed and Smart Range, which actively use Bluetooth in the background. Location data will never be saved anywhere else than on the user's device.
Third-party party cookies
Some third-party services use cookies to make sure our services functions correctly. Some cookies may only be used. They often automatically receive your IP address when this occurs. As the name suggests, we are not associated with any of these third-party companies. For easier access, we hyperlinked to their Privacy Policies below. Moofer's Privacy Policy does not apply to other websites or services. Thus, we are advising you to consult the respective Privacy Policies of these third-party services for more detailed information. It may include their practices and instructions about how to opt-out of certain options. Note that our company has no access to or control over these cookies that are used by third-party services.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. If you are under the age of 13, you are obligated to ask parental permission befoer using our platform or its services. If you think that your child provided information to our service without permission, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove this information.
Consent
By using our platform, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Support
Sign in to continue.
All of your conversations with Moofer Support will be linked to your VanMoof email.

Continue a chat or start a new one.


Start a new chat to begin.

Your conversation with Moofer Support.
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Sign in with your VanMoof account
Moofer never logs or stores your VanMoof password.
Don't have a VanMoof account yet? .

By signing in, you accept the and
Join Moofer Online
To continue to your account, you'll need to join Moofer Online.

If you join, settings, bikes, rides, profile information, diagnosical data and more will be synced with the Moofer servers.

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Moofer API v1
The Moofer API allows you to remotely read the bike's settings and battery charge, and allows you to read cloud-stored Moofer data such as recorded rides, leaderboards and more.

You can only access the Moofer API if you have joined Moofer Online.
All requests must be authorized with the following header:
Api-Key: 5e12b0b8-f68e-4dc1-8669-f3b44240bd2e
Authenticate
This endpoint allows you authenticate and get profile information.
GET
https://moofer.ademagroup.com/api/v1/auth
You can use the following authentication options

Headers
Authentication
Basic {email:password}
OR
Authentication
Bearer {webApiKey}
Bikes
Moofer Online
Because you have joined Moofer Online, your settings, bikes, rides, profile information, diagnosical data and more will be synced with the Moofer servers. Your Moofer Online UUID is .

If you would like to leave Moofer Online to remove all of your details from the cloud, then press the button below. Leaving Moofer Online means you'll lose access to features such as Rides, Leaderboards, the API, this account page and more.
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